Posts Tagged ‘communication’

Jul
21

The fear of looking stupid

“The fear of looking stupid in the office means that I always want to be really well prepared with the ability to preempt anything that comes up before I go in and talk to anybody, it also means I’ll spend way more longer than necessary editing things like emails so I don’t sound stupid, and the biggest one, I’d rather look stupid by not saying anything at all than saying something that would sound stupid.” The result, I don’t talk to anyone in the office. I just email them instead.

Aug
08

Putting the brakes on, in time.

Thoughts and ideasIn my last blog I talked about how the pre-frontal cortex (PFC), the thinking, rational, problem-solving part of the brain, is also responsible for “putting the brakes on” inappropriate behaviour. And so, you have your PFC to thank for stopping you from telling your boss what you really think of her. However, under duress, when the emotional parts of your brain are strongly engaged, your PFC doesn’t always step in in time to stop you from blurting out that insult.

So what can be done to reign in those emotional responses that you might regret the next day (er…minute)? Here’s one method:

“Use your words”; something you might tell a 3-year-old struggling with emotional control may also have a surprising effect on dampening emotional responses in adults. Researchers have found that when confronted with an emotional individual, simply labelling the emotional state of that person lessens the individual’s own emotional reaction to that individual. In fact, the part of the PFC thought by some researchers to be crucial in self-regulation shows increased activation during this task compared to when the emotional individual is just observed, and, crucially, the emotional centre of the brain, the amygdala, shows reduced activity during this task.

Now, I’m not saying you should verbally label your aggressor’s emotional state. Saying, “you’re angry” to someone who’s angry probably isn’t going to dispel any of their anger. But labelling your own emotions could just save the day. It’s also no good to beat yourself up over the fact that you’re feeling fearful or angry yourself (“damn it, I’m angry again”). The point of the task is to label how you’re feeling in a detached, non-judgemental way (“oh, I’m feeling angry”).

It’s one thing to be able to label your emotions after the event, and an entirely different thing to be able, in the heat of the moment, to automatically label how you’re feeling. My advice is to practise, practise, practise. The best chance you have of pulling this off is by becoming good at acknowledging (non-judgementally) your emotions and thoughts on a daily basis. Then forgive yourself if it doesn’t come easy in the heat of the moment. It’s only human to feel!

If you encounter persistent behavioural problems in your work-place, contact us at Beyond IQ.

Jul
03

Executive Workshops

eaw 13-14 JuneBeyond IQ has been delivering the Western Australian Local Government Association (WALGA), Executive Assistant’s Workshop for 3yrs. In this time we have had the privilege of getting to know some wonderful women who do an excellent job in sometimes highly stressful circumstances.

As the primary contact of their CEO, Director and/or Mayor, they are integral to the efficient running of their offices. More importantly perhaps, they help to influence the relationships, outcomes and results of their CEO’s and Directors and Mayors.

The value to the organisation of a highly skilled and capable Executive Assistant can not be over-estimated. Improving change management efforts, reducing workplace bullying by building trusting relationships and influencing are all part of what a great EA does. EA’s are integral in team building efforts in any organisation. They have enormous influence over perceptions both internally and externally and when empowered to be their best, they can be a force to be reckoned with!

Pictured here are just some of the extraordinary women who bring ‘so much’ to their organisations.

Beyond IQ can assist your organisation to develop your Executive Assistants too. Send us an email right now to find out how.