In human interactions, there is no greater skill or ability you can possess than the ability to tell someone something they do not wish to hear and have them be a better person for having heard what you said.

It might come as a surprise that for some people work is a refuge from the worries, stresses and conflicts of their personal lives. And trust me there are a huge number of ‘refugees’ at work on any given day of the week. This is no new phenomenon and for some of you it might even ring true on a personal level. So what’s the big deal if this is nothing new? It becomes a big deal, a huge concern even, when work is no longer a refuge and becomes a part of the problem for the ‘refugee’.